1. Service provider
golvdsun.com, LLC — 10 Khreshchatyk Street, Office 45, Kyiv, 01001, Ukraine; EDRPOU 41207870; contact@golvdsun.com; +380 932 574 6659; Managing Director Thomas Bauer. Provided before contracting under Law of Ukraine 'On Electronic Commerce' No. 675-VIII of 3 September 2015, Article 7.
2. Quotes and final pricing
Initial quotes are indicative. The final price depends on the date, venue availability, confirmed guest count and supplier rates. Binding price and payment schedule appear in the written offer you accept. A booking is confirmed only after we confirm availability in writing and the deposit is received.
3. Deposits
The deposit amount and due date are stated in your offer. It secures your date and covers initial planning and supplier commitments. Any part exceeding costs we have actually incurred is refundable as set out below.
4. Cancellation by the client
- 30 or more days before the event: deposit refunded less documented costs already incurred.
- 14–29 days before: 50% of the deposit refunded.
- Under 14 days: deposit non-refundable, except where statutory rights apply.
- Supplier payments already made are refunded only if the supplier refunds them.
5. Rescheduling
One reschedule is free if requested at least 14 days before the event, subject to availability. Later or repeated changes may incur the fee in your offer; if no new date is available, cancellation terms apply.
6. Refund process
Approved refunds go to the original payment method within 10 business days of written approval. Request them at contact@golvdsun.com with your booking reference.
7. Your statutory rights
Nothing here limits your rights under Law of Ukraine 'On Consumer Protection' No. 1023-XII of 12 May 1991 or Law of Ukraine 'On Advertising' No. 270/96-ВР of 3 July 1996. Pre-contract information and advertising must be clear and not misleading.
8. Complaints and redress
Send complaints to contact@golvdsun.com or the address above; we reply in writing. You may also apply to the State Service of Ukraine for Food Safety and Consumer Protection or to a court under Law of Ukraine 'On Consumer Protection' No. 1023-XII of 12 May 1991.